FAQ and Help
Here you will find an overview of frequently asked questions, sorted by topic.
Orders and Shipping
Returns and Refunds
Payment can be made via PayPal, PayPal Express, credit card, Apple Pay, Google Pay, or Klarna.
Note for registered business customers: Payment methods may vary, and payment methods agreed upon individually with us may apply.
The goods usually leave our warehouse within 1–3 working days of receiving your order.
Changes or cancellations are only possible as long as the order has not yet been shipped. In this case, please contact our customer service immediately.
As soon as your order has been shipped, you will receive a shipping confirmation via email. This will include a tracking number and a link to the shipping carrier’s website, where you can track the current status of your shipment at any time.
• For returns, please first fill out the return form in its entirety.
• The customer is responsible for the return shipping costs.
• The merchandise must be returned unused, unopened, and in its original packaging.
• Opened or used products are not eligible for a refund.
Once we receive the return, it will be inspected. Provided all conditions are met, the purchase price will be refunded.
No. For safety and quality assurance reasons, we do not accept returns of products that have been opened, used, or have had their seals broken. In such cases, no refund can be issued.
Returns should be sent to the following address:
WEICON GmbH & Co. KG
Königsberger Straße 255
48157 Münster
Germany
If a product was delivered damaged or the wrong item was sent, please contact our customer service.
• Please provide your order number and, if possible, include clear photos.
• Each complaint will be reviewed on a case-by-case basis.
• Depending on the outcome of the review, we will coordinate the next steps with you (e.g., replacement or refund).
Service and Support
Product Selection and Applications
Our customer service team is here to help—whether you have questions about orders, returns, or a complaint. We’ll assist you quickly and easily.
You can reach us by phone at +49 (0) 251 9322-0 during our service hours:
Monday through Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 3:30 PM
Alternatively, you can send us an email at any time to info@weicon.de. We will address your inquiry as soon as possible.
WEICOIN is a credit in our WEICON online shops that you can earn and redeem on future orders.
Yes. For specialized applications, our experts can also provide you with technical advice and customized solutions, for example in the area of epoxy resin systems and coatings.
We offer a very wide range of products. That’s why it can be quite difficult to find the right product for your application. So if you’re not sure exactly what you’re looking for, our product finder can help. Try it out!
Technical data sheets (TDS) and safety data sheets (SDS) are available for download for each product. These contain detailed information on application, properties, and safety. You can find the technical data sheets and safety data sheets on the product detail page in the download section for each product, as well as in our Download-Center.
Yes. On our YouTube channel “WEICON GmbH & Co. KG“ you’ll find numerous application videos that provide step-by-step instructions on how to use our products correctly and what to keep in mind during preparation.
In addition, our channel “WE do it – by WEICON“ offers exciting insights into the world of adhesive technology as well as DIY projects using our products.
Orders and Shipping
Payment can be made via PayPal, PayPal Express, credit card, Apple Pay, Google Pay, or Klarna.
Note for registered business customers: Payment methods may vary, and payment methods agreed upon individually with us may apply.
The goods usually leave our warehouse within 1–3 working days of receiving your order.
Changes or cancellations are only possible as long as the order has not yet been shipped. In this case, please contact our customer service immediately.
As soon as your order has been shipped, you will receive a shipping confirmation via email. This will include a tracking number and a link to the shipping carrier’s website, where you can track the current status of your shipment at any time.
Returns and Refunds
• For returns, please first fill out the return form in its entirety.
• The customer is responsible for the return shipping costs.
• The merchandise must be returned unused, unopened, and in its original packaging.
• Opened or used products are not eligible for a refund.
Once we receive the return, it will be inspected. Provided all conditions are met, the purchase price will be refunded.
No. For safety and quality assurance reasons, we do not accept returns of products that have been opened, used, or have had their seals broken. In such cases, no refund can be issued.
Returns should be sent to the following address:
WEICON GmbH & Co. KG
Königsberger Straße 255
48157 Münster
Germany
If a product was delivered damaged or the wrong item was sent, please contact our customer service.
• Please provide your order number and, if possible, include clear photos.
• Each complaint will be reviewed on a case-by-case basis.
• Depending on the outcome of the review, we will coordinate the next steps with you (e.g., replacement or refund).
Service and Support
Our customer service team is here to help—whether you have questions about orders, returns, or a complaint. We’ll assist you quickly and easily.
You can reach us by phone at +49 (0) 251 9322-0 during our service hours:
Monday through Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 3:30 PM
Alternatively, you can send us an email at any time to info@weicon.de. We will address your inquiry as soon as possible.
WEICOIN is a credit in our WEICON online shops that you can earn and redeem on future orders.
Yes. For specialized applications, our experts can also provide you with technical advice and customized solutions, for example in the area of epoxy resin systems and coatings.
Product Selection and Applications
We offer a very wide range of products. That’s why it can be quite difficult to find the right product for your application. So if you’re not sure exactly what you’re looking for, our product finder can help. Try it out!
Technical data sheets (TDS) and safety data sheets (SDS) are available for download for each product. These contain detailed information on application, properties, and safety. You can find the technical data sheets and safety data sheets on the product detail page in the download section for each product, as well as in our Download-Center.
Yes. On our YouTube channel “WEICON GmbH & Co. KG“ you’ll find numerous application videos that provide step-by-step instructions on how to use our products correctly and what to keep in mind during preparation.
In addition, our channel “WE do it – by WEICON“ offers exciting insights into the world of adhesive technology as well as DIY projects using our products.
